Appeals and Complaints

In the first instance if you as a learner have a complaint or want to make an appeal against an assessment decision you should contact your centre and follow their formal process.

If you are unhappy with the outcome of the Centre's own Appeal process you should write to OCNSER within four weeks of receiving the outcomes. OCN will consider appeals or complaints from individual learners or their advocates, groups of students or their representatives.

All OCNSER recognised centres are required to have formal Complaints and Appeals policies and procedures.